We do accept cash, e-transfer, debit and credit. Our preferred payment method is e-transfer (facialbar.bym@gmail.com). All prices are subject to GST. For monthly membership, only credit card or debit card monthly automatic payment are accepted. No exceptions.

Please book your appointment from booking platform. We do require a valid credit card information to secure your booking. For the first time client, the system will require 20% deposit. Deposit are not refundable.

We do require 48 hours notice for cancellation. If the cancellation happened within 48 hours, we do require 50% of the service cost. 
No rebooking allowed until fees are paid. Anything under 24 hours will be subject to 100% charge of the service. It is to protect our business from the last minutes cancellation or no shows. We are working around tight schedules and we are fully committed to my business & client's satisfaction. Please book an appointment when you know absolutely that date and time will work for you. We understand that life happens but please respect our times as we respect yours.

NO SHOWS will be not be tolerated and will be subject to 100% charge of the service with no future bookings. Please respect our time as we respect yours. No-show is not tolerated and clients will be banned from the booking system as no-show is quite disrespectful to the service provider. I understand life happens but if you do not reach out to us, we cannot book you in again as we do work around busy schedule and we are fully committed to all my clients' appointment and their satisfactions.

If you are over 15 minutes late to your appointment, we need to shorten the appointment time as it is not fair for other clients. Please arrive on time (not too early as we need to clean and prep) as we would like to provide the complete service to all my clients. If you are very late for an appointment, cancellation fee will be charged and need to be rescheduled to the other date and time.

No extra guests are allowed in a room at this moment as the studio space is limited.

In general, No-tipping policy is implemented at our studio as we do not want our clients to feel pressured to tip to our service. However, if you really really want to tip, we do not refuse it and we do not take it for granted 🙏🏻 However, in general "gratitude over gratuity" is our policy so we do appreciate if you could leave a vagaro or google review instead if you enjoyed our services 😊

Please let us know ASAP! We hope you will feel better soon. Please do rest at home and let us know as soon as possible. We understand being sick is something that we all cannot control. We not gonna charge cancellation fee for the appointment if you reschedule your appointment to come in within 4 weeks! We are a small business and I hope you understand.

1. Please discontinue use of any Vitamin A topical solutions (Retinols, Retin-A, Tretinoin) at least 4 days before our appointment.
2. To prep the skin for Enzyme Treatments or Chemical Peel, discontinue the use of any at-home exfoliants for at least 4 days prior to our appointment as well.
3. If you get botox/filler/laser appointment, please wait 14 days to book a facial.
4. Please come in to an appointment make-up free if possible for both facial & lash lift appointments.
5. To maintain your skin health, wearing SPF 30+ is always advised.

It is completely safe to receive a facial or lash lift. Our facial is complete customizable to ensure all the ingredients are safe. Please, please, please let us know if you are planning to get pregnant or if you are already getting pregnant/breastfeeding. Those are very important to ensure the safe service to be provided.

We do not offer refunds, exchanges, or returns on any products, packages, or services rendered.
Membership and Packages are non-transferrable and non-refundable.
Although if you are unhappy with any products purchased, please reach out to us and we will do our best to make it right for you.

If you are unhappy with your lash lift results and require a fix, please contact us within 3 days and I am happy to fix it for you FREE of charge. Otherwise, full amount will be charged for a fix after.

Curated Facial Bar is located #835-6388 No. 3 Rd, Richmond, BC V6X 1N9

(8th floor of the Paramount Building Keltic Place inside Limitless Laser)

Parking is available in the Paramount Building parkade on Cook Road (just off No.3 Road). Follow the signs for Vistor Parking (P1) and park in any unmarked stalls (numbered stalls are fine to use). Once parked, go through the doors on the left-hand side of the building, take a right, and you will find a QR code on the wall next to the elevator. Scan the QR code to register your vehicle on the "HONK" website, which provides 3 hours of free parking.

Important: Please do not use the PayByPhone QR codes located in the parkade, as they will charge you. Diamond Parking actively tickets unregistered vehicles, and we cannot reimburse the parking fees or tickets. To avoid any issues, be fore to use the free parking QR code to register.

We do have a complete reception area for you to relax.

We do not come to work to be abused, ever. At the first sign of any kind of abuse, rudeness, raised voices, threats, exclamation marks, sexist remarks, disrespect, childishness, or other negative behaviour; we will cease communication and our relationship will be over. 

Aggressive or abusive behaviour includes:

• language (whether verbal or written) that may cause the staff to feel afraid, threatened or abused
• personal verbal abuse
• derogatory remarks and rudeness
• inflammatory statements
• remarks of a racial or discriminatory nature
• unsubstantiated allegations

We want to maintain our space to be safest, comfortable place for both practitioner and clients. If the practitioner feels uncomfortable taking you as client, she has a right to refuse service. Thank you for your understanding.