Refund policy
Refund Policy
CURATED FACIAL BAR LTD.
At Curated Facial Bar Ltd., we take pride in providing carefully selected skincare products, professional treatments, and personalized services. Please review our refund policy carefully before making a purchase.
By purchasing products, booking services, paying deposits, or enrolling in packages or treatment plans, you acknowledge and agree to the following terms.
Services, Deposits, Packages & Memberships
All sales for services, deposits, prepaid treatments, packages, treatment plans, and memberships are final.
We do not offer refunds, exchanges, transfers, or cash value returns for:
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Completed services
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Scheduled services
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Appointment deposits
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Prepaid treatment packages
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Treatment plans
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Membership payments
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Promotional purchases
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Gift certificates/cards
Deposits are collected to reserve dedicated appointment time and are non-refundable.
Treatment packages and plans are purchased at a preferred rate based on commitment and consistency. Unused sessions cannot be refunded or exchanged for cash.
Results from skincare treatments vary by individual and are influenced by many factors including skin condition, lifestyle, health, consistency, homecare compliance, and aftercare. Refunds will not be issued based on individual treatment outcomes.
Product Returns
We hope you love your skincare purchase. However, due to the personal nature of skincare products and hygiene standards, we cannot accept returns or exchanges unless the product is:
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Defective
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Damaged upon arrival
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Incorrectly supplied
To be eligible for an approved return, the item must be:
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Unopened
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Unused
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In its original packaging and condition
Products purchased for local pickup must be returned directly to our studio if a return is approved.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon receiving it.
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at:
Please include your order information and photos of the issue so we can review and assist you.
Non-Returnable Items
The following items are final sale and cannot be returned:
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Opened skincare products
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Used products
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Sale or promotional items
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Gift cards/certificates
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Services
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Packages
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Treatment plans
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Memberships
Approved Refunds for Eligible Products
If a product return is approved, we will notify you after receiving and inspecting the item.
Approved refunds will be processed back to the original payment method within approximately 10 business days.
Please note that banks and credit card providers may require additional processing time before the refund appears on your statement.
If more than 15 business days have passed after your approved refund has been processed, please contact us at:
Contact Information
For any questions regarding this Refund Policy, please contact:
CURATED FACIAL BAR LTD.
Email: curatedfacialbar@gmail.com